Tag: artificial intelligence

August 29, 2023

Across tech in general, and customer experience (CX) in particular, no topic has been more dominant this year than artificial intelligence (AI). It has become the primary topic in inquiries, product roadmaps, product announcements, and vendor events. AI in CX […]

August 22, 2023

The integration of artificial intelligence (AI) is reshaping the enterprise landscape and propelling organizations of all types towards greater efficiency, innovation, and customer-centricity. As organizations embark on the journey of implementing new information and communications technologies (ICT) infused with AI […]

August 8, 2023

RingCentral announced it is expanding its RingSense artificial intelligence (AI) platform across its portfolio. Per the press release, RingSense for Phone incorporates generative AI to enable organizations to turn their voice conversation data into insights that can enhance productivity and […]

August 7, 2023

Artificial intelligence is fast becoming must-have technology for any successful customer engagement strategy. As our research shows, the documented improvements derived from the different types of AI (as shown in the following graph) are dramatically transforming how efficiently companies serve […]

August 1, 2023

In conjunction with our Number of the Month article on consumer willingness to interact with artificial intelligence (AI)-powered solutions, No Jitter spoke with Ellen Loeshelle, Qualtrics’ Director of AI Product Development. She shared her insights on a variety of AI […]

July 25, 2023

Microsoft Copilot: Helping End Users Fly Through Their Work Microsoft’s vision for a business copilot is focused on helping you “fly through” standard business tasks, increasing your efficiency, and your organizations overall productivity. Microsoft 365 Copilot works within the Microsoft […]

July 12, 2023

Digital transformation continues its unrelenting march with massive data digitization initiatives in full swing. Artificial intelligence (AI) and machine learning (ML) are enabling new applications and services once thought to be beyond the reach of computing technology. Hyperscale and mega-scale […]

July 7, 2023

This Industry Viewpoint was authored by Andy Burrell, Head of Portfolio Marketing, Nokia The climate crisis is putting pressure on all industries to become more sustainable, with cutting carbon emissions now a top priority for the C-suite. With energy prices […]

July 5, 2023

The Institute for the Wireless Internet of Things (WIoT) at Northeastern University announces the establishment of an Open Testing and Integration Center (OTIC) in Burlington, MA, to promote research, development, and testing of next-generation Open Radio Access Networks (Open RAN). […]

July 3, 2023

One of the major themes at Enterprise Connect 2023 was artificial intelligence (AI). From keynote presentations to booth demos, AI demonstrated the ability to improve experiences and make life easier. It’s embedded in many products today, and undoubtably, in more […]

June 27, 2023

In June, NICE hosted two NICE Interactions events for customers and partners, in New York City and London. As with almost all CX technology events in the past six months – including Enterprise Connect 2023 – the topic of artificial […]

June 26, 2023

Last month, Thomson Reuters announced a plugin with Microsoft 365 Copilot, meant to assist with legal research, drafting, and client collaboration, and outlined new generative AI capabilities in its online legal research service Westlaw, including its Practical Law reference too […]

June 26, 2023

Let’s start with this basic premise as our foundation: AI has no common sense. Period. Sadly, however, sometimes those who over-rely on AI for important decisions don’t either. Keep reading. In late May, Thomson Reuters, which bills itself as a […]

June 21, 2023

When I work with enterprise clients nowadays on their digital transformation (DX) initiatives, one typical response especially from C-suite level is that DX is so comprehensive to plan, pilot and implement, that the teams often get overwhelmed by all the […]

June 9, 2023

Having become a popular buzzword, digital transformation is really the process of implementing emerging digital technologies to modify a company’s essential operations, processes, and services that provide new ways to deliver value, ease workloads, and withstand future challenges. According to […]

May 31, 2023

Generative artificial intelligence (AI) is revolutionizing many aspects of business operations, particularly in customer service. The use of bots to handle high-frequency, low-complexity tasks is well-established. Generative AI is impacting the role of customer service agents, challenging the belief that […]

May 26, 2023

A team of nature conservation experts have recently announced that with the help of Huawei Cloud and artificial intelligence, they have identified at least five jaguars in a nature reserve in Dzilam, Yucatan, in southeast Mexico. The Tech4Nature Mexico project, […]

May 25, 2023

Artificial intelligence has emerged as the hot topic in collaborative communications technology for 2023, fueled in no small part by the buzz around OpenAI’s generative AI tool ChatGPT. Generative AI refers to a type of artificial intelligence (AI) that can […]

May 15, 2023

The promise of a brighter, better tomorrow: that’s the driving factor behind technological advancements. And the promise of the OpenAI generative artificial intelligence, GPT, has a tidal wave of possibility attached to it. But with every breakthrough comes new risks […]

April 20, 2023

The “Smart Telehealth Market Research Report by Component (Hardware, Services, Software), Deployment (On Cloud, On-Premises), End-User – Global Forecast 2023-2030” report has been added to ResearchAndMarkets.com’s offering. The Global Smart Telehealth Market size was estimated at USD 6,473.57 million in […]