In June, NICE hosted two NICE Interactions events for customers and partners, in New York City and London. As with almost all CX technology events in the past six months – including Enterprise Connect 2023 – the topic of artificial intelligence, and especially Generative artificial intelligence (AI)+-, was center stage.
Center stage is meant both figuratively and literally. In New York and London, Barak Eilam, CEO, NICE opened the conference in his inimitable style, wowing the crowds with a 3D presentation over 15 feet high in New York and an only slightly less impressive size in London. But it is not only the sexy visuals that dazzled – it is what Eilam did with those graphics that really impressed.
