The promise of a brighter, better tomorrow: that’s the driving factor behind technological advancements. And the promise of the OpenAI generative artificial intelligence, GPT, has a tidal wave of possibility attached to it. But with every breakthrough comes new risks and dangers.
For customer experience and service leaders, the capabilities that can be realized with this exciting technology are monumental. Organizations, regardless of size, can leverage this technology to humanize every interaction and interact with unstructured data like never before.
