Communications technology has long grappled with a set of security challenges specific to voice as a channel. SecureLogix, one of the leading vendors in this space over the past couple of decades, lists some of the major ones:
- Caller ID spoofing and impersonation attacks
- Telephony denial of service (TDoS)
- Toll fraud and toll-free traffic pumping
- Robocalls, spam, and harassing callers
Telephony may be fading away, and voice calling may even be poised to decline in the contact center, but for now, voice is still an important channel, and so voice-focused attacks remain a major issue as CX grows in importance.