Tag: communications

December 18, 2023

As part of our coverage of the year that was, 2023 edition, we asked Brent Kelly of Omdia to provide his thoughts on a few trends that emerged through a year of weekly No Jitter Roll coverage. Some of these […]

December 15, 2023

As an antidote to the hype around Generative AI (GenAI), I highly recommend a couple of articles that posted last week on No Jitter. These are not contrarian takes, but rather, both supply some much-needed context that will help you […]

December 14, 2023

We began 2023 cautiously. The first half of this year proved to be challenging with war, high inflation and interest rates, limited access to new investment funds, and even bank failures. The world of enterprise communications was already caught up […]

December 13, 2023

From outstanding contact center leaders to video decision-makers who moved their enterprises forward, this year’s crop of winners for the 2024 Enterprise Connect Spotlight and IT Hero awards once again showcases the best of the industry. The awards are presented […]

December 6, 2023

If there was a “term of the year” award for the communications, collaboration, and customer experience space, “generative AI” would win for 2023 in a landslide. This past year saw a slew of gen AI announcements from just about every […]

November 30, 2023

For analysts, autumn is the busy season for industry events, and our cohort of BCStrategies experts has been regularly sharing reviews. Colleague Blair Pleasant shared her collective thoughts on her three most recent events, and now I’ll pick up where […]

November 29, 2023

When Diversified, a leading global technology solutions provider, was given the task of upgrading the existing AV system at Journey Church in Lake Worth, Florida, the company was looking to bring innovative communications and enhanced production capabilities while combining high […]

November 17, 2023

Microsoft’s spent the last few years studying how people work and what the biggest pain points are. Many of the announcements at their annual Ignite show reflect the focus on improving productivity. According to the company: The average employee spends […]

November 9, 2023

Any bill for traditional telecom services, mobile services, video conferencing, or other cloud services can be examined to see if there’s a way to make those recurring service charges lower without a noticeable drop in services. The basic questions for […]

November 6, 2023

In an age where mobile phones are an integral part of our lives, SMS (Short Message Service) has become a powerful tool for businesses to engage with their customers. However, it’s crucial to understand that sending unsolicited SMS messages can […]

October 20, 2023

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week, NJR highlights: Invoca’s custom AI model creation tool for the contact center, Verint’s new bot which automatically redacts PII, […]

October 18, 2023

Welcome to No Jitter’s ongoing series, Conversations in Collaboration, in which we speak with executives and thought leaders about the key trends across the full stack of enterprise communications technologies. Check out the links at the end of this article […]

October 17, 2023

The world became a better place when the European Union (EU) passed a law requiring all mobile phones, tablets, cameras, and some other devices sold in the EU to support USB Type-C. The law wasn’t meant to tell companies like […]

October 13, 2023

U.S. company InterDigital has signed an agreement the University Carlos III of Madrid (UC3M), in Spain to expand their bilateral partnership in research to enable future 5G-Advanced (5G-A) and 6G technologies. Specifically, InterDigital will sponsor experimental research and innovation at […]

October 11, 2023

As our industry gears up for the 2024 conference season it is always interesting to see what is on the list of the upcoming “hot” topics. As Eric Krapf gets the ball rolling with Enterprise Connect 2024,) our interest is […]

October 9, 2023

Most of us are knowledge workers, and we’re all too familiar with the challenges around being productive, especially in the new world of hybrid work. We’re also quite well-versed in the myriad of communications technologies and offerings from vendors designed […]

October 3, 2023

Clear-Com® is pleased to announce the appointment of Terence Chan as its newest Product Manager, based out of the company’s Cambridge, UK office. Terence will be responsible for the user experience and success of the company’s matrix intercom systems (for […]

September 28, 2023

The year was 2005. I was much younger, with two young kids and no gray hair. The iPhone didn’t exist yet. Cloud communications as we know it was still in its infancy. I was knee-deep in a consulting project that […]

September 22, 2023

Every year about this time, as we start pulling together the elements of the Conference program for the upcoming Enterprise Connect, I step back, look at the sessions, and think: This is great; I’m genuinely excited to see this program […]

September 20, 2023

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ:ERIC), has been recognized as a Leader in the Gartner Magic Quadrant for Communications Platform as a Service (CPaaS). This recognition positions […]