After working on projects replacing hundreds of phone systems over my years as a consultant, I have noticed some common trends in the projects that are the most challenging.
Here are the top 5 most common mistakes we see when replacing a telephony system:
- Skipping the needs assessment. Often a move to a new telephony solution occurs when the existing system reaches end of life. In these cases, it’s easy to think that your goal in replacing your existing solution is to simply duplicate what you have. But you are missing a big opportunity for improvement.
