Tag: API

November 22, 2023

Suppose we had a call center that nobody called? For well over a decade, companies have been trying to make that happen, first with those annoying “listen to the following menu because the options have changed” prompts, and then moving […]

September 11, 2023

8×8 is taking a step forward in the fight against SMS fraud. The cloud communication service provider launched a new solution called Omni Shield, designed to offer a robust protective layer for businesses and their customers. The solution has a […]

September 8, 2023

Today, Fabric, the leader in media and entertainment catalog management, announced it has partnered with Common Sense Media, the nation’s leading nonprofit working to make the digital world better for kids and families, to enhance its value-add content that drives […]

June 22, 2023

At its recent Interactions customer and partner event in New York City, NICE made several announcements, not all of which made the main stage keynotes or press releases. At the event, I learned about its plan to democratize transcription by […]

June 21, 2023

CDNetworks, an APAC-leading network to deliver edge as a service, released its annual State of Web Application and API Protection (WAAP) Report for 2022, which highlights the challenges that WAFs face in providing comprehensive protection against numerous threats. The report […]

June 16, 2023

Manufacturers, businesses, and all organizations in the telecom supply chain have had to constantly develop groundbreaking solutions to maintain the production of high-quality goods due to rising costs and limited access to raw materials, especially since the onset of the […]

June 14, 2023

This week at InfoComm 2023, HP subsidiary Poly rolled out new video and audio products with artificial intelligence (AI)-driven capabilities. The new products enhance HP’s portfolio by focusing on better experiences in workspaces and home offices. HP acquired Poly for […]

June 9, 2023

The explosion of cloud adoption has also facilitated an eruption of cloud providers and platforms to support IT, with each offering a unique combination of tools and functions. One of the key benefits of the cloud ecosystem is enabling choice […]

May 25, 2023

Artificial intelligence has emerged as the hot topic in collaborative communications technology for 2023, fueled in no small part by the buzz around OpenAI’s generative AI tool ChatGPT. Generative AI refers to a type of artificial intelligence (AI) that can […]

February 1, 2023

T-Mobile US rounded out 2022 with postpaid net customer additions of 1.8 million in the fourth quarter and 6.4 million for the year, beating its guidance and recording record-low churn of 0.88%. Q4 2022 — 6.4 million in 2022, exceeded […]

January 20, 2023

As the unified communications-as-a-service (UCaaS) market matures and fewer on-premises deployments are available to convert to cloud solutions, competition rapidly intensifies, and providers eagerly seek to encroach on each other’s installed bases. Also, due to varying provider strategies and ability […]

May 18, 2022

“Reports of my death have been greatly exaggerated.” –Mark Twain There seems to be an assumption in the unified communications and collaboration industry that premise-based phone systems are a thing of the past. It is certainly true that many organizations […]

April 20, 2022

EditShare®, the technology leader that enables storytellers to create and manage collaborative media workflows, today announced it will unveil its new FLEX cloud solutions at NAB2022 (Las Vegas Convention Center, 24-27 April, booth N3008). This suite of powerful media asset […]

November 11, 2021

Businesses are putting a lot of pressure on enterprise IT managers and developers to speed up their customer experience (CX) transformation and improve their digital competitiveness.Businesses that have not prioritized this requirement risk getting left behind given the fast-evolving customer […]

October 14, 2021

Three distinct enterprise services dominate the conversations on No Jitter: UCaaS, CCaaS, and CPaaS. While each serves different primary use cases, the back-end infrastructure of each service is surprisingly similar. They all utilize an API-enabled, cloud-native architecture of microservices that […]

September 14, 2021

Going digital today is not a consideration or a choice for businesses. It’s a critical transformation that any organization needs to execute if it is looking to thrive. In Gartner’s annual global survey of CIOs, 76% of respondents said that […]

September 2, 2021

Longtime tech industry veteran Rory Read joined Vonage about a year ago, ready to ride the wave forming around communication and conversational platforms, as he shared in a recent interview with No Jitter. Having ridden out the rise of client/server […]

September 2, 2021

A network source of truth (NSoT) is a record of the desired state of critical parts of the network that network engineers can compare with the operational state of the network. It is critical to not use the network itself […]

August 23, 2021

Modern contact centers should adapt to the needs of businesses and their customers, not the other way around. Businesses that invest in evolving their contact centers by continuously analyzing customer feedback and the rich data that every interaction provides have […]

August 6, 2021

In addition to RingCentral financial results this week, 8×8 and Vonage both announced quarterly results. Each vendor is in similar situations with a relatively new management team that has a focus on execution. The previous CEOs in both cases (Vikram […]