Tag: API

May 25, 2023

Artificial intelligence has emerged as the hot topic in collaborative communications technology for 2023, fueled in no small part by the buzz around OpenAI’s generative AI tool ChatGPT. Generative AI refers to a type of artificial intelligence (AI) that can […]

February 1, 2023

T-Mobile US rounded out 2022 with postpaid net customer additions of 1.8 million in the fourth quarter and 6.4 million for the year, beating its guidance and recording record-low churn of 0.88%. Q4 2022 — 6.4 million in 2022, exceeded […]

January 20, 2023

As the unified communications-as-a-service (UCaaS) market matures and fewer on-premises deployments are available to convert to cloud solutions, competition rapidly intensifies, and providers eagerly seek to encroach on each other’s installed bases. Also, due to varying provider strategies and ability […]

May 18, 2022

“Reports of my death have been greatly exaggerated.” –Mark Twain There seems to be an assumption in the unified communications and collaboration industry that premise-based phone systems are a thing of the past. It is certainly true that many organizations […]

April 20, 2022

EditShare®, the technology leader that enables storytellers to create and manage collaborative media workflows, today announced it will unveil its new FLEX cloud solutions at NAB2022 (Las Vegas Convention Center, 24-27 April, booth N3008). This suite of powerful media asset […]

November 11, 2021

Businesses are putting a lot of pressure on enterprise IT managers and developers to speed up their customer experience (CX) transformation and improve their digital competitiveness.Businesses that have not prioritized this requirement risk getting left behind given the fast-evolving customer […]

October 14, 2021

Three distinct enterprise services dominate the conversations on No Jitter: UCaaS, CCaaS, and CPaaS. While each serves different primary use cases, the back-end infrastructure of each service is surprisingly similar. They all utilize an API-enabled, cloud-native architecture of microservices that […]

September 14, 2021

Going digital today is not a consideration or a choice for businesses. It’s a critical transformation that any organization needs to execute if it is looking to thrive. In Gartner’s annual global survey of CIOs, 76% of respondents said that […]

September 2, 2021

Longtime tech industry veteran Rory Read joined Vonage about a year ago, ready to ride the wave forming around communication and conversational platforms, as he shared in a recent interview with No Jitter. Having ridden out the rise of client/server […]

September 2, 2021

A network source of truth (NSoT) is a record of the desired state of critical parts of the network that network engineers can compare with the operational state of the network. It is critical to not use the network itself […]

August 23, 2021

Modern contact centers should adapt to the needs of businesses and their customers, not the other way around. Businesses that invest in evolving their contact centers by continuously analyzing customer feedback and the rich data that every interaction provides have […]

August 6, 2021

In addition to RingCentral financial results this week, 8×8 and Vonage both announced quarterly results. Each vendor is in similar situations with a relatively new management team that has a focus on execution. The previous CEOs in both cases (Vikram […]

June 24, 2021

For decades, enterprise communications have been an esoteric industry. Companies like Avaya, Ericsson, and Nortel became giants with highly specialized technologies for communications. Over the past decade or so, the industry has moved toward more mainstream information technologies. As a […]

June 23, 2021

We are living in the era of constant digital bombardment –– social media alerts, push notifications, messages, unsolicited emails, robocalls, and bubble chats coming from all sorts of apps and websites. One study found that users receive on average over […]

June 15, 2021

The rapid growth of cloud players in the business communications space has stolen headlines lately. One particular piece of news that caught my attention is Vonage communications platform as a service (CPaaS) revenues now represent nearly half of its commercial […]

April 8, 2021

Sendbird, a mobile engagement and communication company, this week announced it has closed $100 million in Series C funding and has moved into the ranks of unicorn startups with a valuation above $1 billion. This funding and valuation come amid […]

August 14, 2019

In a rapidly changing global ICT landscape, players in the wholesale market need a new way to collaborate. Application Programming Interface (API) has been around for a long time, but only recently with Software-Defined Networking (SDN), carriers are looking to […]

July 22, 2019

The pace of change in global ICT is accelerating, and the emergence of Network Application Programming Interface (API) is creating the foundation for faster, more agile, and friction-free networking models. Businesses of all kinds are entering a new era of […]

March 15, 2019

The discussion around the potential 5G business case is echoed time and again, and the industry at large understands the 5G business case is questionable to say the least. In the wake of the mobile industry’s biggest event of the […]