At its recent Interactions customer and partner event in New York City, NICE made several announcements, not all of which made the main stage keynotes or press releases. At the event, I learned about its plan to democratize transcription by expanding the free tier of its ElevateAI service.
I learned about it directly from Neeraj Verma, the GM of the ElevateAI service at NICE, during the Interactions conference. You can watch our discussion here, or read on for more information.
