Three distinct enterprise services dominate the conversations on No Jitter: UCaaS, CCaaS, and CPaaS. While each serves different primary use cases, the back-end infrastructure of each service is surprisingly similar. They all utilize an API-enabled, cloud-native architecture of microservices that power scalable and reliable communication services.
While each of the services have been fairly self-contained in the past, we are now seeing them increasingly overlap with each other. UCaaS and CCaaS have been receiving a lot of attention recently but overlaps with CPaaS occur often as well.