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The Application Becomes a Platform

October 14, 2021

Via: No Jitter

Three distinct enterprise services dominate the conversations on No Jitter: UCaaS, CCaaS, and CPaaS. While each serves different primary use cases, the back-end infrastructure of each service is surprisingly similar. They all utilize an API-enabled, cloud-native architecture of microservices that power scalable and reliable communication services.

While each of the services have been fairly self-contained in the past, we are now seeing them increasingly overlap with each other. UCaaS and CCaaS have been receiving a lot of attention recently but overlaps with CPaaS occur often as well.

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