Tag: AI

January 3, 2024

The World Economic Forum has inducted 21 manufacturing operations into its Industry 4.0 hall-of-fame based on their usage of sundry digital tech, notably AI, to raise productivity, reduce wastage, and drive sustainability – and to generally withstand the crosswinds of […]

December 29, 2023

In today’s interconnected digital landscape, cybersecurity threats continue to evolve at an alarming rate. One such threat that keeps security professionals awake at night is the rise of AI-powered DDoS attacks. These attacks combine the destructive power of distributed denial-of-service […]

December 27, 2023

The telecoms industry is undergoing a seismic shift driven by the rapid rise of disaggregation, or the decoupling of hardware from software. This approach already has a strong presence in the mobile RAN (Radio Access Network), but in 2024 and […]

December 26, 2023

With so many technology trends to follow, it’s really difficult to pinpoint the most important things to watch for in 2024. Being the time of year for experts to weigh in on these things, there’s a temptation to be bold, […]

December 26, 2023

Sports tech start-up BeONE Sports and software engineering company MobiDev have joined forces to launch an AI-powered comparative training platform. The innovative solution leverages cutting-edge human pose estimation technology to elevate athlete performance. Athletes use this first-of-its-kind platform to receive […]

December 21, 2023

As 2023 rolled along, and the generative AI announcements began to accumulate, the wind picked up and drove vendors toward the necessary discussion about the data on which the models were trained, how the models were trained, what biases may […]

December 20, 2023

Early in December, policymakers in the European Union made some important and decisive steps forward in taking the lead in global AI regulation. This action, though not yet ready for codification, will have a significant impact on the development and […]

December 18, 2023

As part of our coverage of the year that was, 2023 edition, we asked Brent Kelly of Omdia to provide his thoughts on a few trends that emerged through a year of weekly No Jitter Roll coverage. Some of these […]

December 11, 2023

Verizon Business and the Philadelphia Eagles announced the opening of two express shops at Lincoln Financial Field that use Verizon 5G. In a release, the U.S. carrier said the stores use Verizon’s network and AI-powered computer vision technology to provide […]

December 8, 2023

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week: Zoom introduces new features to its Contact Center Suite and details three price tiers for its CX offering. CommBox […]

December 8, 2023

If you’re going to be an AI expert, you need to know all the acronyms, so I’ll share this one, courtesy of Dan Miller of Opus Research: DIH That stands for “Deer in Headlights,” and it’s a condition that Miller […]

December 4, 2023

There has been a lot of talk over the last 6 months about the effect that the sudden rise of Generative AI will have on contact centers. I think there is now a general consensus that this technology will have […]

November 30, 2023

For analysts, autumn is the busy season for industry events, and our cohort of BCStrategies experts has been regularly sharing reviews. Colleague Blair Pleasant shared her collective thoughts on her three most recent events, and now I’ll pick up where […]

November 28, 2023

There was lots of other good stuff during the Devil’s Advocate session earlier this month at Industrial 5G Forum. Notably, a couple of questions came up on regional spectrum policy, and the importance of so-called ‘vertical’ spectrum which is owned […]

November 22, 2023

Suppose we had a call center that nobody called? For well over a decade, companies have been trying to make that happen, first with those annoying “listen to the following menu because the options have changed” prompts, and then moving […]

November 20, 2023

In the conversations I have with customers, channel partners, and colleagues, the subject of Artificial Intelligence almost always comes up, especially conversational AI. There are good reasons behind this. AI is perhaps the most exciting innovation to enter the market […]

November 17, 2023

So much of the conversation around Generative AI in the contact center pits agents against bots and other AI-driven features. But what if a bot turned out to be an agent’s best friend, and vice versa? That was one of […]

November 17, 2023

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week: RingCentral launches a new events platform and its contact center solution RingCX is now generally available. Uniphore brings generative […]

November 17, 2023

Microsoft’s spent the last few years studying how people work and what the biggest pain points are. Many of the announcements at their annual Ignite show reflect the focus on improving productivity. According to the company: The average employee spends […]

November 14, 2023

During the month of October I attended three different industry/analyst conferences – Zoomtopia, NICE Industry Analyst Summit, and Cisco WebexOne. I quickly noticed several similar themes at these conferences: Contact center/CX takes center stage AI assistants, copilots, companions are here […]