During the month of October I attended three different industry/analyst conferences – Zoomtopia, NICE Industry Analyst Summit, and Cisco WebexOne. I quickly noticed several similar themes at these conferences:
- Contact center/CX takes center stage
- AI assistants, copilots, companions are here
- Focus on a platform
Zoomtopia and Cisco WebexOne had many similarities: both were customer-focused events with special sessions and briefings for analysts, including Q&A with the company executives, and both events also showcased their platform’s event capabilities by demonstrating ways both in-person and remote participants could engage with each event. The NICE Industry Analyst Summit was solely for industry analysts (held in the beautiful Sacred Valley of Peru).