Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week: Zoom introduces new features to its Contact Center Suite and details three price tiers for its CX offering. CommBox launches its GPT 3.5 Turbo-powered Era AI for contact centers while NEC adds an AI Assistant to its UNIVERGE CONNECT (unified communications) and ENGAGE (contact center). Accenture debuts new services intended to help enterprises trial and compare Gen AI models, and Google launches the Gemini LLM, its newest model family. Finally, and HPE and Nvidia collaborate to bring out-of-the-box LLMs to enterprises.
