If you’re going to be an AI expert, you need to know all the acronyms, so I’ll share this one, courtesy of Dan Miller of Opus Research: DIH
That stands for “Deer in Headlights,” and it’s a condition that Miller has found afflicting many enterprise IT folks as they confront the oncoming reality of AI, particularly generative AI (GenAI), in the year since ChatGPT was released. The technology—and the hype around it—has left enterprises unsure where to start and how to proceed as they try to determine how GenAI can best be deployed to help their business, particularly in the contact center.
