Tag: aws

September 27, 2021

Leading into Enterprise Connect, taking place today through Wednesday, AWS announced new services for Amazon Connect, continuing a long tradition of making contact center news, and waves, at the event. The company also announced new statistics on the traction Amazon […]

September 23, 2021

Every year as we head into Enterprise Connect, I step back and think about what issues seem likely to dominate discussion, and what I’m hoping to learn from three days of breakout sessions, keynotes, and input from vendors and — […]

September 10, 2021

Amid an evolving carrier perspective on leveraging the public cloud for telecom networks, Anritsu is deploying its mobile network service assurance solutions on AWS’ public cloud. The AWS news comes after Anritsu announced in June that it had landed 5G […]

September 7, 2021

Once you move to a cloud communications platform, should you care what goes on in the vendor’s cloud? The question reminds me of a story a colleague once shared about his teenage son trying to use his mobile phone on […]

September 1, 2021

Earlier this week, I ordered from Amazon.fr a box of four toothpaste tubes, but only one was in the box I received. I called Amazon’s customer center. The agent immediately found my order without me having to share the long […]

August 13, 2021

This week’s updates center around UCaaS expense management, meeting updates, videoconferencing technology, an SLA for integrated UCaaS and CCaaS, and call transcription analytics. Tangoe Furthers UCaaS Expense Management Initiatives Tangoe, a provider of IT and telecom expense management software and […]

August 10, 2021

The COVID-19 pandemic has negatively impacted many lives, particularly for those who are economically or physically vulnerable. And unfortunately, human trafficking remains “big business” in the U.S., as Anjana Rajan, CTO of Polaris, a nonprofit organization that operated the U.S. […]

August 5, 2021

As many organizations contemplate the mythical return to the office, and address the accompanying technology and workplace issues that it brings, it’s important to remember that the majority of workers never had the opportunity to work from home. Of course, […]

July 23, 2021

Two big pieces of news on industry consolidation dominated the headlines this week, starting off with the announcement of Zoom’s planned blockbuster acquisition of Five9 as its entry into the contact center market. (See No Jitter’s coverage from Sheila McGee-Smith, […]

July 15, 2021

In this week’s No Jitter post, contact center guru Sheila McGee-Smith recounts two Amazon Connect customer stories from a recent conference put on by AWS. Each is a case study in how innovative technology was poised to transform the enterprise […]

July 14, 2021

Amazon Web Services (AWS) this week dedicated a half-day virtual event to my favorite topic, contact center. First announced at Enterprise Connect in 2017 (I never tire of saying that!), Amazon Connect has been growing in reputation in the contact […]

June 28, 2021

Last week, AWS announced the acquisition of encrypted messaging provider Wickr in a company post by CISO Stephen Schmidt. Wickr provides collaborative communication services, such as messaging, content sharing, and video and voice communications, but it’s primarily known for its […]

June 17, 2021

In early 2020, when the pandemic made in-person customer service impossible, contact centers quickly became a lifeline. Within weeks, hundreds of public sector organizations and companies turned to Amazon Connect, the cloud contact center platform developed by Amazon Web Services […]

June 9, 2021

Customer trust is based on the ability to consistently prove to your customers that they can rely on your brand, products, and people. Every engagement with your customers is a chance to build or break trust, and that journey is […]

April 14, 2021

Business operations have become intrinsically tied to technology. The connection between the two has created tremendous operational efficiencies, but the world is changing, and reliance on technology has become a significant business risk. This risk is a direct result of […]

April 13, 2021

Austrian solutions provider NativeWaves has joined the IABM (International Association of Broadcasting Manufacturers). Widely regarded as the international trade association for broadcast and media technologies companies, IABM offers important networking opportunities that allow member companies to shape and define advances […]

February 16, 2021

Dish has signed seven new tower deals to boost its nationwide 5G network infrastructure, the operator said in a release. Dish, which is in the process of constructing a cloud-native, Open RAN-based 5G wireless network, secured new tower agreements with […]

January 15, 2021

This week we share announcements around video collaboration hardware, video services, and UC&C monitoring, in addition to Amazon Web Services (AWS) contact center intelligence ecosystem partners Avaya and Clarabridge. Pexip and Logitech Partner Up, BlueJeans, Facebook Enhance Video Offerings Pexip, […]

January 13, 2021

After a holiday hiatus, AWS re:Invent re-starts today with 200+ new sessions, and, as there was in November, there is news on the contact center front. In a news blog today, AWS describes the global expansion of AWS Contact Center […]

December 28, 2020

Korean operator SK Telecom announced the launch of “SKT 5GX Edge,” which claims to be the first 5G edge cloud service in Korea, built in collaboration with Amazon Web Services (AWS). Using AWS Wavelength at the edge of its 5G […]