Customer trust is based on the ability to consistently prove to your customers that they can rely on your brand, products, and people. Every engagement with your customers is a chance to build or break trust, and that journey is a bumpy road. So, how do you build customer trust and ensure that it withstands time? Let’s take a look.
After working repeatedly with our customers, I’ve learned that trust is earned by steadily providing fast personalized service when customers need it, or even before customers know they need it. Here’s where your contact center becomes critical.