Leading into Enterprise Connect, taking place today through Wednesday, AWS announced new services for Amazon Connect, continuing a long tradition of making contact center news, and waves, at the event. The company also announced new statistics on the traction Amazon Connect has made in the four years since entering a market with a 40-year history and well-established leaders.
Tens of Thousands of Customers
AWS previously had reported that it set up more than 5,000 contact centers on Amazon Connect during March and April of 2020, an early indicator of the impact the pandemic had on the company’s contact center growth.
