Tag: PSTN

August 11, 2023

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week, NJR highlights Slack’s redesign around productivity improvements, SIPPIO’s new platform that brings PSTN calling to Microsoft Teams, Streem’s AR-powered […]

June 22, 2023

Enterprises that are considering replacing their premise telephone system(s) with cloud solutions are often surprised to find how much has changed since the last time they tackled this project. One of the big changes often noted is around vendor support. […]

March 15, 2023

With a reported 280 million monthly active users of Microsoft Teams, it is no surprise that there are multiple sessions at Enterprise Connect 2023 focusing on using Microsoft Teams to deliver increased business value for your organization. Enterprise Connect is […]

December 27, 2022

With regulatory changes to plain old telephone service (POTS) prices now in effect, many enterprises still relying on copper-based telephony services are in a vulnerable situation — one which can cost them thousands of dollars or more per month in […]

October 26, 2022

This week, Cisco is holding its virtual WebexOne event. And like in past years, the company is using the event to show off its many new innovations and products while highlighting what it has delivered in the past year. Looking […]

September 1, 2022

In the previous two entries in this series, I discussed the overall challenges in increasing broadband availability with wireless technology, and assessed the generally weak fixed wireless access (FWA) offerings from the cellular carriers—particularly as they apply to enterprises looking […]

August 25, 2022

In today’s changing world, customers expect enterprises to provide collaboration across flexible workplace environments along with state-of-the-art customer experience solutions, all on the bedrock of seamless communication infrastructure. While unified communications (UC) and collaboration solutions seem like a simple answer […]

August 19, 2022

In a recent No Jitter post, analyst Dave Michels of TalkingPointz speculates about how UCaaS providers might seek to add value to services that seem to have plateaued at telephony, messaging, and meetings. He suggests feature enhancements such as integrated […]

August 3, 2022

Last month, Microsoft finally shared detailed adoption numbers for Teams Phone System, noting on its earnings call that there are approximately 12 million active licenses in use. While an impressive number, that represents a fairly small fraction of the overall […]

August 3, 2022

With regulatory changes to plain old telephone service (POTS) prices now in effect, many enterprises still relying on copper-based telephony services are in a vulnerable situation — one which can cost them thousands of dollars or more per month in […]

June 21, 2022

A call is a call, whether it involves the PSTN or whether it is internal to an organization or external. I say this upfront because this piece is about how Microsoft defines Teams callers now and how there’s a lot […]

April 26, 2022

Microsoft last week announced the Operator Connect Accelerator program, which shifts the integration of service provider / Microsoft APIs for Operator Connect integrations from the service providers to the SBC vendors. This program has the potential to significantly simplify the […]

January 12, 2022

2022 looks to be the year when Microsoft Teams will deliver an easy-to-use solution that fosters true collaboration across organizations while deepening and broadening connections within organizations. Microsoft Teams has already connected millions of people, with a reported 250 million […]

September 10, 2021

Microsoft Teams is at the forefront of the transition to hybrid work. The platform continues to roll out new features that enhance productivity and communication capabilities. As a result, IT decision-makers can optimize their technology stacks to better support distributed […]

August 26, 2021

Those responsible for managing their organization’s E911 strategy face the following new challenges: The shift to remote and hybrid work means that employees are largely no longer working from a fixed location. The increase in the adoption of softphones changes […]

June 14, 2021

Ribbon Communications last year released Ribbon Connect, a cloud-based service that facilitates a rapid, yet flexible hybrid telephony scenario in which telephony users can connect to both a PBX and Microsoft Teams Phone System. This differs from call forking, which all Microsoft […]

March 31, 2021

I have covered the cloud communications space for two decades and, throughout this time, business models and value propositions have evolved dramatically. Market power has shifted many times across vendors and service providers as various factors, including innovation velocity, strategy […]

March 22, 2021

Metrigy’s recently published Workplace Collaboration: 2021-22 global research study of 476 organizations found that more than 70% of those adopting Microsoft Teams Phone System are using Direct Routing to connect Teams to the PSTN. Direct Routing allows Teams users to […]

February 24, 2021

The last year has seen an unprecedented rise in use of videoconferencing, not just for group meetings but also for 1:1 conversation. According to our recently released “Workplace Collaboration 2021-22” global research study, Metrigy has found that 82% of participants […]

July 22, 2020

Prior to the pandemic, a Nemertes Research global study of approximately 565 end-user organizations found that voice conversations were already shifting from phone systems to meeting services for both external and internal calls. Nearly half (45%) admit to using video-enabled […]