In a recent No Jitter post, analyst Dave Michels of TalkingPointz speculates about how UCaaS providers might seek to add value to services that seem to have plateaued at telephony, messaging, and meetings. He suggests feature enhancements such as integrated note-taking or fuller transcription capabilities, both of which seem like they’d be solid additions.
Indeed, recording and transcription is proving to be a real stumbling block in efficiently setting up meetings; I’ve been in multiple situations where I had to arrange who would set up the call based on which of the parties to the meeting needed or wanted the recording/transcript.