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Microsoft Teams Operator Connect Accelerator Program May Speed Teams Phone Adoption

April 26, 2022

Via: No Jitter

Microsoft last week announced the Operator Connect Accelerator program, which shifts the integration of service provider / Microsoft APIs for Operator Connect integrations from the service providers to the SBC vendors. This program has the potential to significantly simplify the configuration of a Teams PSTN access through a service provider, while enabling a wider range of service providers to participate in the Operator Connect program.

As the industry moves to UCaaS and cloud-based services from non-telcos (Microsoft, Cisco, Zoom), how to provide PSTN access (trunking) services is a new challenge. While most vendors offer a monthly unlimited type dialing plan, for most medium to larger enterprises, especially based on the changes in communications patterns, sticking to shared bulk billed service similar to traditions TDM/SIP trunks is more desirable.

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