Last month, Microsoft finally shared detailed adoption numbers for Teams Phone System, noting on its earnings call that there are approximately 12 million active licenses in use. While an impressive number, that represents a fairly small fraction of the overall 270 million active Microsoft Teams seats noted earlier this year (as discussed by my fellow No Jitter contributor Kevin Kieller here).
The Teams Phone System market is still in its infancy and as such, those customers using Teams for messaging, meetings, and internal calling today are likely facing a critical question: Does it make sense to add PSTN calling to their Teams platform?
