Enterprises that are considering replacing their premise telephone system(s) with cloud solutions are often surprised to find how much has changed since the last time they tackled this project. One of the big changes often noted is around vendor support.
In the past, enterprises were able to work with telecom vendors (pre and post sales) that had deep knowledge of their products and their capabilities. These vendors were also prepared to work alongside their customers during the implementation phase to perform station reviews, assist with call flows, phone placement, provide on-site training, and so forth. Today, many find the world of unified communications as a service (UCaaS) to be quite a bit more self-service oriented.
