In today’s changing world, customers expect enterprises to provide collaboration across flexible workplace environments along with state-of-the-art customer experience solutions, all on the bedrock of seamless communication infrastructure. While unified communications (UC) and collaboration solutions seem like a simple answer to these challenges, the reality is much more complex and layered.
According to Omdia’s Future of Work 2020 survey, four out of five organizations plan to increase remote working permanently. In this hybrid environment, fixed-primary rate interface (PRI) lines and on-premises PBX systems may become extinct soon. We’ve said enough about collaboration and contact center technology. This article focuses on the voice infrastructure layer.
