Tag: Productivity

August 7, 2023

Whenever we take on a new technology project the first question that is asked of the enterprise client, “We need to gather information on your current environment and could we see your existing records of lines, circuits, servers, infrastructure, network […]

April 15, 2022

Business automation between service providers—as well as with customers—is increasingly attracting development budgets in the telecom industry. Business automation improves both customer experience and loyalty (e.g., simplicity of order, service delivery times) as well as staff productivity. The current simplicity […]

March 22, 2022

Hybrid work is the topic of the moment. From some of the world’s largest corporations like Microsoft to small businesses, everyone is talking about it and figuring out ways to make it prevail. Industry analysts and observers see hybrid work […]

March 2, 2022

Collaboration platform providers, like Microsoft and Cisco for example, promise great insights using the analytics tools they offer. But is the big data gathered useful? I will moderate a virtual birds-of-a-feather session during Enterprise Connect next month to discuss how […]

May 12, 2021

The work-from-home (WFH) trend is here to stay for contact centers. As a proof point, Gartner reported 70% of customer service and support employees “want to continue working from home after the pandemic ends,” with service leaders saying “30-80% of […]

April 27, 2021

The tale of Talkdesk’s founding is an engineer’s Cinderella story. Ten years ago, CEO Tiago Paiva saw that Twilio was giving a MacBook Air as a prize in an upcoming hackathon. In a 2017 interview Paiva said, “I was 24-years-old […]

October 13, 2020

With more than 80% of employees still working from home either full- or part-time, it’s vital to have a solid management strategy for UCC as well as contact center applications. Management tools improve the administration and performance of UCC, and […]

September 30, 2020

Your Wi-Fi system uses a lot of access points (APs), and the tips we’ve covered in my previous articles may seem overwhelming. So, let’s review a corporate wireless monitoring system that provides visibility into these problems and look at some […]

August 17, 2020

SAN FRANCISCO, CA – August 11, 2020 – FinancialForce, provider of the only modern ERP suite and the #1 professional services automation (PSA), today announced that call-center software leader Five9 saved more than 300,000 hours of non-billable time and gained […]

January 22, 2020

While Enterprise Mobility Management (EMM) was once primarily concerned with securing and managing individual devices, today’s mobile technology initiatives are more broadly focused on user support – whether they’re in the office or not. But what does that mean for […]

May 22, 2019

As a major determinant of efficiency and cost, productivity has become very complicated for the modern enterprise. Productivity is a primary source of business growth and competitiveness, but it faces big challenges as people and communications are increasingly fragmented across […]