Whenever we take on a new technology project the first question that is asked of the enterprise client, “We need to gather information on your current environment and could we see your existing records of lines, circuits, servers, infrastructure, network configuration, call traffic data, current system users, etc. etc.?”
We usually get great documentation on their data network environment, servers, connectivity, even neatly drawn Visio diagrams of everything related to storing or moving non-voice data …. yet the documentation on voice circuits, lines, trunking, carrier information is always sketchy – and this scant documentation gets more troublesome with every merger or acquisition and that lack of voice network documentation.
