With more than 80% of employees still working from home either full- or part-time, it’s vital to have a solid management strategy for UCC as well as contact center applications. Management tools improve the administration and performance of UCC, and contact center, and the efficiency of those using them. But they also show measurable success for optimal productivity and operational cost metrics, according to a recent Nemertes’ 2020-21 Enterprise and Customer Engagement Management research study. Here, we’ll take a deeper look into that report.
