Collaboration platform providers, like Microsoft and Cisco for example, promise great insights using the analytics tools they offer. But is the big data gathered useful? I will moderate a virtual birds-of-a-feather session during Enterprise Connect next month to discuss how organizations use unified communications (UC) analytics and what additional capabilities would be valuable.
A couple of years ago, we started to see a shift in the use of collaboration tools for one-on-one meetings. By replacing the standard phone call (and “phone tag” interactions), the meeting tools allow users to show up when ready, share screens, add video if desired, have meetings appear on calendars, etc.
