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WFH Increases Productivity? I Just Don’t Buy It

May 12, 2021

Via: No Jitter

The work-from-home (WFH) trend is here to stay for contact centers. As a proof point, Gartner reported 70% of customer service and support employees “want to continue working from home after the pandemic ends,” with service leaders saying “30-80% of their workforce will be working from home two years from now.” The big selling point to continue some version of WFH is the reported increase in productivity. Well, I’m not buying it.

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