Tag: featured

January 29, 2024

What to believe? Who to believe? (We’ll write about this one day.) But, just because it’s modish, and because it presents another (!) way to segment the non-traditional new-cellular comms market, new research reckons the combined market for public and […]

January 23, 2024

Monty Python fans know that nobody expects the Spanish Inquisition, but we all expect the AI invasion to continue into 2024. Unified communications and contact center vendors have been enhancing their products with all types of AI functionality, and while […]

January 23, 2024

Ateliere Creative Technologies, a leading developer of cloud-native media supply chain solutions, today announced a landmark five-year Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS). This collaboration can redefine media production and distribution, offering innovative cloud-based solutions for the […]

January 22, 2024

What really drives technology spending and technology change? Sure, network technology has changed enormously over the last fifty years. We’ve gone from a day when a data connection of 4800 bits per second was leading-edge enterprise technology, to one where […]

January 22, 2024

Hiltron Communications announces a key addition its board with the appointment of Jochen Ermel as Managing Director. He succeeds Joachim Kärcher who steps down to concentrate on his activity as Managing Director of Hiltron’s sister company, ESA Microwave. Part of […]

January 22, 2024

Broadcast Solutions, one of Europe’s largest media systems integration groups, in collaboration with leading broadcast facilities provider NEP Germany, has designed and implemented a complex and innovative remote production environment for the new sports network Dyn Media. NEP Germany will […]

January 18, 2024

Nextiva, a privately held company with deep roots in the unified communications and collaboration(UCC) space, announced today that it will acquire Thrio. Founded in 2008, and headquartered in Scottsdale, Arizona, Nextiva raised $200M from Goldman Sachs Asset Management in its […]

January 17, 2024

In 30 years as an independent consultant, I have seen so many industry ups and downs, technologies being introduced or falling out of use, predictions, acronyms, and bleeding-edge solutions. Reflecting on 2023, I saw some disturbing situations that I hope […]

January 16, 2024

As the world races into an era defined by digital transformation and unprecedented technological advancement, the convergence of AI interactions and automation signifies a transformative shift in customer service paradigms that will heighten customer engagement and revolutionize the customer engagement […]

January 16, 2024

Experienced audio/video technology distributor Mobile Video Devices Inc. (MVD) today announced a distribution partnership with innovative camera developer OBSBOT. Under the new agreement, MVD will distribute OBSBOT’s conferencing and production camera solutions to systems integrators and resellers across North America, […]

January 16, 2024

Platform Communications, the team behind some of the most talked about brands in media and technology, today announced the appointment of marketing expert, Anne-Louise Buick. The move will see Platform expand its services with the launch of a new division […]

January 9, 2024

Workforce engagement management leader Calabrio this week announced their acquisition of Wysdom.AI. Wysdom has been a pioneer in developing software and services to help companies optimize the performance of their virtual agents. With this acquisition, Calabrio addresses two of its […]

January 9, 2024

Notion is creating some well-deserved buzz in collaboration. Users are finding the app to be a digital Swiss Army knife for productivity and collaboration. It’s a versatile tool, and since November 2023 has offered AI for integrated assistance with writing, […]

January 8, 2024

For years, contact center, and then CCaaS, vendors have shouted the message loud and clear, “voice is not dead.” Even in the past three years, this site has run articles from practitioners who say that voice is still the preferred […]

January 8, 2024

Rule 1 in the broadcast media business: Listen carefully to customer feedback. Rule 2: Respond constructively and promptly with enhanced products or services. It is a formula we implemented right from the introduction of the AirBox playout automation system in […]

January 8, 2024

The Award Winning Angekis Technology Co., LTD is set to appear at ISE 2024, 30 January – 2 February, proudly displaying the full range of PTZ Cameras they’ve released this year, unveiling new products, and announcing important developments live at […]

January 3, 2024

As work from home trends settle into permanency, organizations are increasingly turning to employee productivity monitoring tools to ensure operational efficiency and maintain oversight. The adoption of these tools has surged as organizations seek to optimize workflows, safeguard sensitive data, […]

January 3, 2024

Custom Consoles, established in 1996 to meet the demand for efficient and robust technical control room furniture at accountant-friendly prices, reports the completion of a successful 2023. Heading into its 28th year, the company serves a client base including many […]

January 2, 2024

With all the hype around artificial intelligence over the past few years, you’d think we would be tired of AI and moving on to the next big thing in customer experience (CX) by now. However, per our sneak peek at […]

January 2, 2024

Vizrt, the leader in real-time graphics and live production solutions for content creators, releases new research signifying a shift in the viewing habits of Gen Z when it comes to news consumption. As the first generation born into a fully […]