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Tag: Contact Center AI


Modern Media, Unified communications

Contact Center: How 2022 Developments Will Shape 2023

January 3, 2023

Via: No Jitter

Happy New Year! As I contemplate what 2023 portends from a contact center and customer experience perspective, reflecting on the highlights of 2022 is in order. In the past twelve months, three industry developments occurred that will shape how vendors […]


Modern Media, Unified communications

Google Evolves Its CCAI Services to a Full CCAI Platform

March 21, 2022

Via: No Jitter

Enterprise Connect has a history of being the place for exciting contact center breakthroughs — and this year the excitement is back! The first big news this week is that Google has expanded Contact Center AI (CCAI) to a full […]


Modern Media, Unified communications

EmployBridge Puts Contact Center AI to Work

January 7, 2021

Via: No Jitter

When temporary jobs need doing in the logistics, manufacturing, and light industry, staffing organization EmployBridge often carries the onus of finding the best candidates for the open positions. These days, it does so across its eight staffing brands with the […]