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Google Evolves Its CCAI Services to a Full CCAI Platform

March 21, 2022

Via: No Jitter

Enterprise Connect has a history of being the place for exciting contact center breakthroughs — and this year the excitement is back! The first big news this week is that Google has expanded Contact Center AI (CCAI) to a full end-to-end platform designed to help companies reimagine customer experiences.

What is the new CCAI Platform? In the next sections, I will describe its evolution to provide the context needed to understand the significance of today’s news.

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