Tag: CDP

Modern Media, Unified communications

Digital Customer Engagement Isn’t Slowing Down: What’s Driving It?

April 28, 2022

Via: No Jitter

Earlier this month, Twilio, a cloud communications provider, published research from its third annual State of Customer Engagement Report. The annual report highlights the challenges business-to-consumer (B2C) enterprises face regarding consumer loyalty, trust, and digital fatigue. Twilio relied on three […]

Networks & Systems

CPaaS: A Fast-Growing Market in a Crowded Space

June 15, 2021

Via: No Jitter

The rapid growth of cloud players in the business communications space has stolen headlines lately. One particular piece of news that caught my attention is Vonage communications platform as a service (CPaaS) revenues now represent nearly half of its commercial […]

Networks & Systems

Twilio Flex & Segment: Good Data Powering Customer Intelligence

May 11, 2021

Via: No Jitter

Six months ago, when Twilio announced the acquisition of customer data platform (CDP) leader, Segment, CEO Jeff Lawson said the intent was to help any business make its customer engagement across every channel more personalized, timely, and impactful. One part […]


Genesys Acquires Digital Engagement Suite from LogMeIn

March 16, 2021

Via: No Jitter

Genesys today announced its intent to acquire the Bold360 digital engagement suite from LogMeIn, to become part of the recently formed Digital business unit headed by Barry O’Sullivan, EVP and GM. Cloud services provider LogMeIn acquired the digital engagement technology […]