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Digital Customer Engagement Isn’t Slowing Down: What’s Driving It?

April 28, 2022

Via: No Jitter

Earlier this month, Twilio, a cloud communications provider, published research from its third annual State of Customer Engagement Report. The annual report highlights the challenges business-to-consumer (B2C) enterprises face regarding consumer loyalty, trust, and digital fatigue.

Twilio relied on three primary resources to create its 2022 report, which included a total of 3,450 respondents from Australia, Brazil, Columbia, France, Germany, Italy, Japan, Mexico, Singapore, Spain, the U.K., and the U.S., with 200 to 500 respondents from each country.

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