Tag: CC

Modern Media, Unified communications

UC and CC: Better Together for Cloud Migration

November 18, 2021

Via: No Jitter

In the communications space, cloud migration begins with telephony. Telephony is so fundamental to how work gets done, and with premises-based phone systems being so reliable for so long, it’s easy to see why IT leaders may resist modernizing telephony […]

Modern Media, Unified communications

8×8 Modernizes Receptionist Tools With Frontdesk

September 27, 2021

Via: No Jitter

This week at Enterprise Connect, 8×8 announced a new receptionist dashboard called Frontdesk. This product is 8×8’s first proof point of its XCaaS offering that combines UCaaS and CCaaS on a single, cloud-native backend. This trend is hot now, and […]

Networks & Systems

Big Data in UC and CC

July 22, 2019

Via: Telecom Reseller

One of the necessary elements for Artificial Intelligence (AI) is to have access to a lot of data. More data equals greater success in the outcome of AI. This is called big data. Many Unified Communications (UC) and Contact Center […]