One of the necessary elements for Artificial Intelligence (AI) is to have access to a lot of data. More data equals greater success in the outcome of AI. This is called big data. Many Unified Communications (UC) and Contact Center (CC) deployments gather data from only one site.
I was curious if there would be more comprehensive AI data available from a cloud based UC and CC management service. I contacted Ross Williams, COO of Virsae www.virsae.com to learn if the Virsae service can provide some big data information.
