This week at Enterprise Connect, 8×8 announced a new receptionist dashboard called Frontdesk. This product is 8×8’s first proof point of its XCaaS offering that combines UCaaS and CCaaS on a single, cloud-native backend. This trend is hot now, and almost every unified communications (UC) and contact center (CC) vendor is trying to evolve its portfolio to bring a unified solution to the market.
Although 8×8 initially jumped into the contact center space with the 2015 acquisition of DXI, its current CCaaS offering, like its UCaaS, is built from the ground up on its CPaaS backend, enabling it to quickly compose unique experiences.
