Top
image credit: Pxhere

Noetica Granted U.S. Patent for Live Person Detection in an Automated Calling System

May 15, 2019

Category:

Noetica – A British company, developing software products for the global contact center market, today announced that it has been granted a U.S. Patent (US 10,277,740 B2) for Live Person Detection in an Automated Calling System. The Live Person Detection (LPD™) solution uses real-time artificial intelligence (AI) to guarantee a contact center can accurately detect answering machines of all type while never making a single silent call.

LPD™ enables outbound contact centers to reap the many operational efficiencies of automatically detecting answering machines, including voicemail and all forms of network answering services free from the risk of generating abandoned and/or silent calls, which can expose the organisation to punitive regulatory penalties.

Read More on Telecom Reseller