image credit: Freepik

Understanding Avaya’s Chatbot Socialization Technology

February 23, 2021

Via: No Jitter

In January, Avaya announced a patent for chatbot socialization technology, which may have major implications for the UC and other industries. In the patent press release, Avaya described the technology as “artificial intelligence to efficiently build virtual agents capable of interacting across voice, text, and chat channels to respond to customer inquiries and requests.”

What caught my attention was this concept of applying a single bot to multichannel customer interactions. I thought that 1) this is hard, and 2) how can this be patentable with so many organizations already trying to do this.

Read More on No Jitter