Development and adoption of AI must be done in a systematic and unified manner across managed service providers’ (MSPs’) departments and initiatives, according to ABI Research.
Using AI solely as a tactical response to problems or to exploit specific opportunities without creating a companywide vision and implementation strategy will limit artificial intelligence’s huge potential.
“AI adoption is focused on narrow use cases whereby telcos are aiming to tackle specific pain points,” wrote ABI Senior Analyst Don Alusha in response to emailed questions from FierceTelecom.