Tag: 8×8

February 2, 2024

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week, NJR highlights: 8×8 enhances its UCaaS and CCaaS products with AI and other features and introduces a beta-only product […]

January 10, 2024

While business priorities ebb and flow year over year, improving customer experience (CX) comes up again year after year. Through a pandemic, social changes, climate issues, and more, CX initiatives seem to bubble to the top of every IT leader’s […]

September 11, 2023

8×8 is taking a step forward in the fight against SMS fraud. The cloud communication service provider launched a new solution called Omni Shield, designed to offer a robust protective layer for businesses and their customers. The solution has a […]

August 8, 2023

It seems like every communications provider is touting its ability to improve customer and employee experiences with a converged Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) offering. Conceptually, the coming together of UCaaS and […]

May 5, 2023

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This edition of NJR covers Zoom Phone’s expansion into India, contact center enhancements to the 8×8 XCaaS platform and the launch […]

March 15, 2023

Last Friday, cloud communications provider 8×8, held an event at Nasdaq’s headquarters in New York City’s Times Square. The company used the event to launch several AI centric product enhancements, but more importantly, 8×8 announced a pivot in strategy. The […]

March 10, 2023

Communications platform provider 8×8 made several announcements today designed to bring AI-based innovation to their customers and prospects, primarily organizations with under 10,000 employees. Some of the enhancements – highlighted in the graphic – are in my CX sweet spot, […]

February 21, 2023

It’s time to take a fresh look at how we work together. Unified communications features have expanded to now generally include services for voice, messaging, and meetings. More recently, some providers have further expanded their solutions to include features such […]

January 27, 2023

For years now, we analysts have been fed a steady diet of “UCaaS and CCaaS must come together.” Conceptually, it makes sense, as the communications channels are across both product areas are the same, thus enabling companies to create seamless […]

December 16, 2022

Welcome to the No Jitter Roll, the regular round-up of news dedicated to the communications and collaboration industry. In this week’s edition, we explore some new whiteboarding capabilities for Microsoft Teams Rooms, a Salesforce integration for Zoom Team Chat, plus […]

December 2, 2022

Welcome to the No Jitter Roll, the regular round-up of news dedicated to the communications and collaboration industry. This week, we look at recent executive changes made at cloud communications company 8×8, then we explore other announcements across the industry […]

July 25, 2022

The past two years has seen contact center as a service (CCaaS) go through unprecedented growth as businesses looked to enable contact center agents to work from home. For most companies, shifting to the cloud was a faster and simpler […]

January 5, 2022

Last January, 23% of U.S. workers completed their jobs from home due to COVID-19. The U.S. Bureau of Labor Statistics, which gathered the data, calls this teleworking. One might not have expected 2021 to be a good year for unified […]

December 1, 2021

This morning, 8×8 announced it was acquiring Fuze for $250 million, paid with a half-cash and half-stock option. Rumored to be for sale for several years, Fuze finds a home with this purchase. The purchase price seems very modest considering […]

November 5, 2021

This week, we share a slew of announcements from Microsoft Ignite 2021, Poly updates its Microsoft Teams Rooms solutions, and 8×8 reveals enhancements for its experience as a service (XCaaS) platform. IntelePeer introduces an all-in-one monitoring, registration and remediation system […]

September 27, 2021

This week at Enterprise Connect, 8×8 announced a new receptionist dashboard called Frontdesk. This product is 8×8’s first proof point of its XCaaS offering that combines UCaaS and CCaaS on a single, cloud-native backend. This trend is hot now, and […]

August 13, 2021

This week’s updates center around UCaaS expense management, meeting updates, videoconferencing technology, an SLA for integrated UCaaS and CCaaS, and call transcription analytics. Tangoe Furthers UCaaS Expense Management Initiatives Tangoe, a provider of IT and telecom expense management software and […]

August 6, 2021

In addition to RingCentral financial results this week, 8×8 and Vonage both announced quarterly results. Each vendor is in similar situations with a relatively new management team that has a focus on execution. The previous CEOs in both cases (Vikram […]

July 28, 2021

8×8 this week revealed mobility, meeting, and voice integration enhancements for the XCaaS platform it introduced in May along with its “experience communications-as-a-service” vision of bringing UCaaS, CCaaS, and CPaaS together. As Blair Pleasant, president and principal analyst of COMMfusion, […]

May 25, 2021

Last week, I attended four virtual analyst events hosted by Zoom, 8×8, Zendesk, and Verint, and noticed these overriding themes: COVID-19 changed everything, and organizations must revisit the way they look at both the customer and employee experience. Hybrid work […]