Last January, 23% of U.S. workers completed their jobs from home due to COVID-19. The U.S. Bureau of Labor Statistics, which gathered the data, calls this teleworking. One might not have expected 2021 to be a good year for unified communications (UC) sales. Why should IT managers spring for a new PBX, on-premises, or cloud if workers wouldn’t be in the office?
As offices emptied last year, IT managers moved into action. Work-from-home (WFH) or work-from-anywhere (WFA) catalyzed a PBX market reform.
