Category: Networks & Systems

December 29, 2023

In today’s interconnected digital landscape, cybersecurity threats continue to evolve at an alarming rate. One such threat that keeps security professionals awake at night is the rise of AI-powered DDoS attacks. These attacks combine the destructive power of distributed denial-of-service […]

December 29, 2023

On December 26th, Petal Maps, Huawei’s navigation system, signed a memorandum of Understanding (MOU) with Tawasal, a leading innovator in communication technology in the UAE. The objective of the collaboration is to provide enhanced map services for users of both […]

December 28, 2023

Some interesting consolidation hit the wires this week while most folks are off doing holiday things. Connectbase has announced the acquisition of MasterStream ERP, gaining a significant boost to its overall ecosystem. MasterStream’s platform enables price quotes in the telecommunications […]

December 28, 2023

Health On Cloud, an innovator in advanced healthcare solutions, is excited to announce the global expansion of its revolutionary metaverse medical consultation platform, CURISALL, along with its medical education platform, MEDTIS. This expansion is scheduled to launch in Kazakhstan, Colombia, […]

December 27, 2023

Nagad, a popular mobile financial service provider, has been identified as the Most Emerging Brand in Bangladesh, experiencing an unparalleled rise in the brand equity index for three consecutive years. This accolade was bestowed upon Nagad at the 15th edition […]

December 26, 2023

Sports tech start-up BeONE Sports and software engineering company MobiDev have joined forces to launch an AI-powered comparative training platform. The innovative solution leverages cutting-edge human pose estimation technology to elevate athlete performance. Athletes use this first-of-its-kind platform to receive […]

December 21, 2023

As 2023 rolled along, and the generative AI announcements began to accumulate, the wind picked up and drove vendors toward the necessary discussion about the data on which the models were trained, how the models were trained, what biases may […]

December 14, 2023

Cisco recently held its annual Asia-Pacific, Japan and China (APJC) version of its Cisco Live event in Melbourne, Australia. At the event, the company announced new customer experience (CX) services to support businesses in their sustainability efforts. The new services […]

December 1, 2023

Generative AI (gen AI) could boost customer service by improving self service, and it could boost customer service by improving live agent assistance. Chad Hamblin, Director of Business Strategy with Microsoft and Simon Bamberger, Managing Director and Partner, Boston Consulting […]

December 1, 2023

If your enterprise is using technology to transform CX—and you probably are—who better to learn from (and with) than your peers within IT organizations? That’s why I’m so excited about the CX/Contact Center track at Enterprise Connect 2024, which features […]

November 17, 2023

So much of the conversation around Generative AI in the contact center pits agents against bots and other AI-driven features. But what if a bot turned out to be an agent’s best friend, and vice versa? That was one of […]

November 13, 2023

XL8, a leading deep-tech startup specializing in AI-powered machine translation technology, has made a significant contribution to the field of natural language processing (NLP) by submitting a noteworthy paper to the 2023 Conference on Empirical Methods in Natural Language Processing […]

November 9, 2023

According to the view of almost 100 CIOs, 39% of line managers are not fully satisfied with the applications that IT has provided. CIOs say that the thing that creates the most problems for line managers is application failure, which […]

November 8, 2023

GITEX GLOBAL 2023: FIVE THOUGHTS ON AVAYA The world’s largest technology show, GITEX Global, was recently held in Dubai. As was the previous case, Avaya invited a handful of analysts to be part of the 200,000 attendees to see the […]

October 25, 2023

Signiant Inc. today announced it has joined the TPN and successfully completed a TPN App and Cloud Gold Shield assessment. The TPN is part of a broader Motion Picture Association (MPA) initiative to raise security capabilities throughout the industry while […]

October 18, 2023

Many times, I’ve pondered why the full-time work-week is defined as five days on, two days off. Why not four days on, three days off, or some other ratio that gives us more time to enjoy our lives? In the […]

October 10, 2023

In my last blog I said that optical networks, and the optical-routing bridge to a greater commitment to optical networks, is something enterprises I simply don’t believe telcos are willing to consider. That raises the obvious questions: Are enterprises right? […]

October 6, 2023

It’s always seemed logical that AI’s first strong use case in the contact center would be in an agent assist capacity. Generative AI in particular might not be ready to show its face to the customer just yet, but surely […]

October 5, 2023

The “Radio Access Network – Global Strategic Business Report” report has been added to ResearchAndMarkets.com’s offering. The global radio access network market, estimated at $35.3 billion in 2022, is projected to witness significant growth, reaching a size of $51.7 billion […]

October 4, 2023

Short codes have become a common way of communicating, either by necessity or by marketing. Think, for example, of the well-publicized 9-1-1 and 9-8-8 emergency numbers that save critical time in urgent situations. Other 3-digit short codes (most notably 2-1-1 […]