According to the view of almost 100 CIOs, 39% of line managers are not fully satisfied with the applications that IT has provided. CIOs say that the thing that creates the most problems for line managers is application failure, which to them means both actual outages and situations where performance doesn’t meet business goals. Just under three-quarters of these same CIOs say that satisfying line managers is the responsibility of their network and IT management systems and staff, and only ten percent of CIOs say they’re satisfied the responsibility is being met. Why? Because, CIOs say, they’re managing the wrong thing.