Tag: remote work

December 5, 2023

Cyberattacks continue to make headlines as hackers target an ever-growing number of organizations lacking comprehensive security measures. Particularly vulnerable to system intrusions are VoIP (Voice over IP) communications, responsible for converging data and voice traffic onto a common IP network. […]

August 11, 2023

The news about Zoom requiring some of its workers to come back to the office makes for an easy gotcha, the kind that many media outlets find hard to resist. The article linked in the previous sentence is far from […]

May 30, 2023

Hybrid and remote work discussions have turned into a bit of a holy war in recent months with one side arguing for a return to the office, and the other arguing against. Recently, Microsoft executive Lucy Cooper went so far […]

January 20, 2023

As the U.S. economic picture started to turn cloudier last year, a particular belief strengthened: any contraction in the job market would give corporate leaders the leverage they needed to impose return-to-office (RTO) mandates on even the most reluctant workers. […]

December 7, 2022

Hybrid work is here to stay. Although remote work has been a topic of discussion for a while, more employees are now facing unexpected challenges when returning to the office. The number of meetings has only gone up in the […]

August 17, 2022

The COVID-19 pandemic has permanently changed so many things in our lives. One of the areas of business impacted the most is the contact center. Five9’s 2022 Customer Service Index, a survey conducted in partnership with Zogby Analytics, lays out […]

June 28, 2022

Though some recent chatter among a handful of business leaders has been critical of remote work, the reality going forward is that most companies will continue to operate in a hybrid fashion. In late 2021, Metrigy found that only about […]

November 2, 2021

The term Great Resignation came into common business parlance in September 2021, when the Harvard Business Review published an article analyzing the causes and strategies to combat the stark fact that millions of Americans were quitting their jobs, four million […]

October 7, 2021

As enterprises look to the future of work, decisions around staying remote, embracing hybrid, or enforcing a return to office are as important for contact center agents as they are for knowledge workers. Cloud Paves the Way Like their business […]

August 25, 2021

Subspace began in 2018 with one simple goal: to provide an Internet optimized for voice, video, and other real-time applications used by call centers. Today, 44% of workers across all industries work remotely, compared to only 17% before COVID-19. At […]

July 21, 2021

Brands have been transforming their customer experience (CX) models over the last several years, but the pandemic has been a true catalyst for accelerating this digital transformation. Between stay-at-home orders, transitioning to remote work, the rise in consumer vulnerability, and […]

June 7, 2021

They say honeymooning in Niagara Falls sets you up for the second biggest disappointment in your newly married life. In technology, the buildup of — often unrealistic — expectations doesn’t always meet reality. How many times have we bought the […]

May 12, 2021

The work-from-home (WFH) trend is here to stay for contact centers. As a proof point, Gartner reported 70% of customer service and support employees “want to continue working from home after the pandemic ends,” with service leaders saying “30-80% of […]

March 9, 2021

As we reflect on a year of working remotely, many enterprise IT leaders, employees, and technology vendors alike are looking to the future and asking: What comes next? Today at our Enterprise Connect virtual event, Communications & Collaboration: 2024, Microsoft […]

March 1, 2021

What we now refer to as UCaaS started as a hosted version of the PBX. The scope of UCaaS has expanded throughout the years and today generally includes voice, messaging, and meeting capabilities. It’s early yet, but the next big […]

October 26, 2020

Each year Nemertes conducts a study of enterprise collaboration, gathering data from over 500 end-user organizations on what apps they are using now, what they are planning to use, and how they are addressing areas like management, security, user adoption […]

October 9, 2020

The adoption of SaaS-based cloud communication services has been steadily on the rise – propelled forward by the sudden shift to remote work in early 2020. Teams across industries and countries turned to cloud-based collaboration tools to continue operations at-a-distance. […]

September 4, 2020

Sitting here today — in the same spare bedroom where I’ve been sitting every workday for the past five and a half months — it sure looks like video is taking over. This week’s Exhibit A was the crushing growth […]

August 28, 2020

Telecom/IT proves to be the bloodline for business and personal life during the Covid-19 pandemic, and remote work and online orders become the new normal nowadays. As the result we see service providers are having busy backbone traffic and quickly […]

August 27, 2020

The operational shift to remote work pushed security and risk management services provider Continuity Global Solutions to find a new go-to resource that could meet its need for privacy and flexibility. The bulk of Continuity’s work is in support of […]