The adoption of SaaS-based cloud communication services has been steadily on the rise – propelled forward by the sudden shift to remote work in early 2020. Teams across industries and countries turned to cloud-based collaboration tools to continue operations at-a-distance. Many decision makers also turned to these agile telecom solutions to better connect with customers in alternative ways.
Though many companies have successfully migrated to the cloud, others are still in the evaluation phase. Despite benefits like scalability and control, prevalent misconceptions and historical pitfalls about cloud telecom still permeate the conversation and give decision makers pause.