Tag: Cloud contact center

November 3, 2021

Constituents, citizens, students, patients, and customers expect convenient interaction when engaging with government, education, healthcare, or nonprofit organizations. Contact centers are the first touchpoint for many who reach out to a public sector organization for services. Organizations are increasingly adopting […]

August 12, 2021

The AI revolution in the contact center has been well underway for some time, and as apparent by a pair of announcements this week from Genesys and separately NICE, it’s not slowing down any time soon. And for contact centers, […]

June 17, 2021

In early 2020, when the pandemic made in-person customer service impossible, contact centers quickly became a lifeline. Within weeks, hundreds of public sector organizations and companies turned to Amazon Connect, the cloud contact center platform developed by Amazon Web Services […]

April 28, 2021

As organizations face rising customer expectations for personalization and interaction, the limits of on-premises contact centers are evident. IT decision makers in the public sector have been adopting cloud-based contact centers to address this concern. According to a recent study […]

April 2, 2021

This week we share announcements around a CX technology partnership, a human-in-the-loop AI tool for contact centers, an A/V microphone enhancement, a contact center AI partnership, and startup funding. Talkdesk Elevates AI Approach Cloud contact center provider Talkdesk this week […]