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No Jitter Roll: Contact Center AI Advances, Funding Updates

April 2, 2021

Via: No Jitter

This week we share announcements around a CX technology partnership, a human-in-the-loop AI tool for contact centers, an A/V microphone enhancement, a contact center AI partnership, and startup funding.

Talkdesk Elevates AI Approach

Cloud contact center provider Talkdesk this week launched Talkdesk AI Trainer, a human-in-the-loop (HITL) tool, for its contact center platform. This HITL tool allows contact center agents and supervisors, rather than data scientists who have no domain knowledge, to provide information for AI training, the company said.

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