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Tag: call-centers


Modern Media, Unified communications

Call Centers: Thinking Outside the Queue

May 11, 2021

Via: No Jitter

Since the early days of automatic call distributors 50 years ago, and for as long as the industry existed, call centers have been built around the queuing of calls. While there are many good reasons for that, it also led […]


Modern Media, Unified communications

Enhance Support Quality for Every Contact with Cisco Based Call Centers

August 5, 2020

Via: VOIP-info.org

Call center support is a pivotal part of modern-day business functions. It provides a vital connect between customers and a brand, and has a role to play in shaping their relationship. The value of agents in a call center is […]


Networks & Systems

EDUcast: Global Call Quality: Remote Workers

July 28, 2020

Via: Telecom Reseller

You’ve added many remote workers who significantly expanded conferencing, collaboration, and call centers since the pandemic started. How well have your voice networks operated? Did you know that March 23, 2020 was globally the worst call quality day on record? […]


News

Verizon Business keeps enterprises’ wheels turning in face of COVID-19

April 7, 2020

Via: Fierce Telecom News

Verizon Business has ramped up its efforts to keep its global enterprise customers up and running during the COVID-19 pandemic. While Verizon’s network has been up to the task of serving entire work forces conducting business out of their homes, […]


Modern Media, Unified communications

Is your call center an effective sales channel?

July 5, 2017

Via: Nokia Networks

Communications service providers (CSPs) spend a lot of money on their call centers. Whether outsourced to a third-party or run as an in-house department, it is expensive to recruit and pay employees, provide IT infrastructure and train staff on the […]


Networks & Systems

Toshiba Upgrades UCedge for the Contact Center

June 3, 2016

Via: Telecom Reseller

Toshiba America Information Systems, Inc., Telecommunication Systems Division, today announced a powerful new update to its UCedge® client software that runs on Android™ and iOS® smartphones and tablets and Windows® and Mac® OS X® computers. UCedge 2.5 adds new capabilities […]