Tag: call-centers

March 30, 2023

Artificial intelligence was the tentpole for technology at Enterprise Connect 2023, leaving vendors with generative AI capabilities to wrestle for the spotlight with stylish demos, comprehensive claims and the usual dose of marketing hyperbole. But even as Amazon Web Services, […]

May 11, 2021

Since the early days of automatic call distributors 50 years ago, and for as long as the industry existed, call centers have been built around the queuing of calls. While there are many good reasons for that, it also led […]

August 5, 2020

Call center support is a pivotal part of modern-day business functions. It provides a vital connect between customers and a brand, and has a role to play in shaping their relationship. The value of agents in a call center is […]

July 28, 2020

You’ve added many remote workers who significantly expanded conferencing, collaboration, and call centers since the pandemic started. How well have your voice networks operated? Did you know that March 23, 2020 was globally the worst call quality day on record? […]

April 7, 2020

Verizon Business has ramped up its efforts to keep its global enterprise customers up and running during the COVID-19 pandemic. While Verizon’s network has been up to the task of serving entire work forces conducting business out of their homes, […]

July 5, 2017

Communications service providers (CSPs) spend a lot of money on their call centers. Whether outsourced to a third-party or run as an in-house department, it is expensive to recruit and pay employees, provide IT infrastructure and train staff on the […]

June 3, 2016

Toshiba America Information Systems, Inc., Telecommunication Systems Division, today announced a powerful new update to its UCedge® client software that runs on Android™ and iOS® smartphones and tablets and Windows® and Mac® OS X® computers. UCedge 2.5 adds new capabilities […]