You’ve added many remote workers who significantly expanded conferencing, collaboration, and call centers since the pandemic started. How well have your voice networks operated? Did you know that March 23, 2020 was globally the worst call quality day on record? We know this because 1.8 billion calls generating 36 billion data points were analyzed over a 3-month period using Virsae Service Management (VSM) artificial intelligence.
Ross Williams, CSO of Virsae www.virsae.com and Gary Audin recorded this EDUcast that provides a briefing on the global call quality impact of COVID-19. Ross discusses:
