Call center support is a pivotal part of modern-day business functions. It provides a vital connect between customers and a brand, and has a role to play in shaping their relationship. The value of agents in a call center is immense. But it is even more important to stay organized and simplify the day-to-day operations. So, if you are using call center support outsourcing, it is best to employ Cisco based call centers with proven expertise in the domain.
Apart from the human talent, a call center requires proficiency in the following:
- Contact management across different channels
- Computer Telephony Integration (CTI)
- Intelligent routing of calls