Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week, NJR highlights ASAPP’s launch of CoachingAI, which provides generative AI tools to make quality assurance more efficient.
There’s also a number of product integrations: Cogito and Medallia have integrated their solutions to deliver AI-powered agent coaching and assistance, Twilio has integrated OpenAI’s ChatGPT-4 into its solutions, and UJET and Google Cloud have integrated with ServiceNow, enabling ServiceNow data to be accessible in Google’s CCaaS.
